When you buy a used appliance, you're always taking a chance that it may not last. But for many people with limited incomes, used appliances are all they can afford.
Today's Better Business Bureau press release details problems some customers of Big Frank's Discount Appliances have had with machines they purchased at the store in Florissant. The customers told the BBB that the appliances arrived broken or stopped working days after they were installed. Big Frank's has an F rating with the BBB, the lowest possible grade.
The customers also say the defective appliances caused them to lose hundreds of dollars in spoiled food or caused damage to their homes or businesses when the appliances leaked. More details are in today's BBB press release.
How can consumers protect themselves against businesses that sell defective merchandise? The BBB recommends that consumers always check out companies before they finalize purchases. BBB Business Reviews show whether a company has been the subject of complaints and how complaints have been resolved, as well as other information about the company.
In addition, the BBB recommends:
- Don't buy the appliance without inspecting it carefully. Open the doors and check it for cleanliness and any obvious signs of problems.
- Ask the store or other seller whether the appliance was tested before it was placed on the floor.
- Study the purchase contract carefully, making a note of any warranties and understanding the terms before you buy.
- Use a credit card whenever possible in case you need to challenge the charge.
- Check out the company’s BBB Business Review at www.bbb.org or by calling 314-645-3300.