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Walgreen's Pricing: Have You Noticed Any Strange Practices?

Koster says customers have found they were overcharged on about 20 percent of the items they purchased. Have you noticed anything like this?

Missouri Attorney General Chris Koster announcing his suit against Walgreens. Photo: Newsy.com
Missouri Attorney General Chris Koster announcing his suit against Walgreens. Photo: Newsy.com
Missouri Attorney General Chris Koster this week sued Walgreen Co. for what he called a pattern of false and misleading advertising and pricing schemes. That makes Missouri the latest state to sue the pharmacy chain.

Four other states or local law-enforcement agencies have extracted settlements from Walgreen's, including in California, where, according to this Patch.com report, the company agreed to pay $1.425 million for violations of California's truthful advertising law.

According to a report by the St. Louis Post-Dispatch, investigators for the attorney general's office "found that they were overcharged on about 20 percent of the items they purchased — or on 43 items out of 205 products."

"This level of consumer deception is inexcusable from a corporation as sophisticated as Walgreens," the Post-Dispatch reported Koster saying. "In fact, it’s appalling."

Koster's people investigated at eight Walgreen's stores around the state, including two in the St. Louis area.

Read more about the investigation here, or watch this report from Newsy.com. How about you? Have you noticed anything like what Koster is claiming in his suit, and other states have claimed about Walgreen's?

Mr. O' Fallon August 28, 2013 at 03:22 PM
NOTICE to all "Walgreen's Customer's" make sure that you know the actual prices of what you are purchasing. Watch and be vigilant when checking out and make sure that your items are ringing properly. If it rings up incorrectly, insist that the price be adjusted. Consumers NEED to be aware!
Kurt Greenbaum August 28, 2013 at 04:15 PM
Frank Hardy, good question. Here's the answer from the attorney general's website: Koster encouraged any consumers who have incurred or observed any deceptive pricing at Walgreens or other retailers to contact the Attorney General’s Consumer Hotline at 1-800-392-8222 or online. https://www.ago.mo.gov/
Joe Scott August 28, 2013 at 04:49 PM
I was buying batteries at Walgreens and noticed I got a higher price than that listed on the shelf. I pointed this out and the clerk said that was the price for people with a Walgreens Rewards Card. I started to get one and discovered my wife already had one. I got the lower price, but honestly, I was aggravated by it. Had I not been watching, I would have paid the higher price, and that seems deceptive to me.
MARY ANN MOORE August 29, 2013 at 10:42 AM
I applaud the Atty General's office for finally bringing this to the public's attention. I've been complaining about Walgreens' pricing errors for years and I try to avoid shopping there if at all possible. They make it almost impossible to follow the prices being charged as they are rung up since the sale prices are applied at the end. So until the printed receipt is in your hand, you can't tell if the prices were correct or not. If they are not, you are sent to another counter for a refund/adjustment...sometimes to stand in line again. I tend to agree that Walgreens' overcharging practices are not "mistakes".
Patrick Breyne August 29, 2013 at 10:52 AM
Happened to me this past Tuesday at the Mexico Rd /Bryan Rdstore. Old price sticker on shelf. Clerk retireved the outdated sticker after I brought it to her attention, gave me the old price on the spot! That's customer service!

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